Frequently Asked Questions

   Factors to consider:
    1. Do you have the proper protection, such as a magnet or scalper system?
    2. Is the machine you are using the correct size for your application?
    Typically, Roll life is primarily dependent on bushels ran compared to the                      size of the machine. Rolls should last at least two years between
    sharpening. Less than that and you are paying too much for service calls,
    bearing replacement, downtime and possible overtime. You WILL save
    money, by trading up for a larger Mill!    

   Depends on:       
    1. If it is an emergency, we can be there immediately.
    2. If it is not an emergency, we could be there as early as 2-3 days.
    3. If you prefer to split the cost of travel expenses, we can try to group you in             with a trip with other customers in the same area, this will save you money.

  Generally, within 8 hours. These 8 hours can be split between two days, if
  needed. We work around your schedule.

  Presently, we service from Wyoming to Ohio, and North Dakota to    
  Oklahoma. However, we are always expanding our service area to meet the 
  needs of our customers!

  RMS has 4 service trucks and an experienced crew available to get you up
   and running in the most expedient manner possible. Usually 12-24 hours.

  If an appointment is made and the rolls are in our shop by 7-8am, typically
  we will have you on the road again by late afternoon the same day. We
  stock all replacement parts you may require.

   RMS will provide appropriately sized rolls, for you as long as you own your
    mill. With this program there is no need for our customers to have an extra set
    of rolls lying around, not making them any money.

 What is the largest Chilled Cast Iron or hardened steel Rolls           RMS manufacture?

        Cast Iron Rolls: 24 x 72
        Steel Rolls :18 diameter and 60 long hardened steel rolls.  All of    
        these rolls have removable shafts for easy shaft replacement. RMS always
        likes a challenge; therefore, we are able to do custom work for you if the
        above parameters do not meet your needs.

 How do I know if a bearing is going out?

     1. Excessive vibration
     2. The bearing in question is excessively hotter than the other bearings on the              machine.

My machine is starting to vibrate and making unusual noise, what could be the cause of that?

 If you have an RMS machine:
    1. Possible bearing failure
    2. Possible shaft surface failure

If you do not have an RMS machine:
    1. Possible bearing failure
    2. Possible shaft surface failure
    3. Possible Idler bearing failure

 Why is my ground corn quality poor?

  Could be one of the following reasons:
    1. Mill is out of adjustment
    2. Dull Rolls
    3. Improper spring tension
    4. Wore roll position parts
    5. Could be the corn itself. It could be over dried or a hybrid with poor    
        grinding characteristics.

Why am I getting whole kernel corn?

  Could be one of the following reasons: 
    1. The V-block is wore out
    2. Dull rolls, causing the corn to piling up on the rolls.